Skreen Tech
Delete account
Information about requesting deletion of your Skreen Tech account and related personal data.
This page applies to Skreen Tech operator accounts used with the Skreen Tech mobile app and web panel (skreen.tech).
Request deletion by email
To delete your account, send a deletion request from your registered email address to info@skreen.tech.
In your message, include the email address registered on your Skreen Tech account and clearly state that you want the account permanently deleted.
For your security, do not share your password by email. Our support team will verify your identity separately if needed.
Data that is deleted
After your request is verified and processed, we delete or irreversibly anonymise account-linked personal data that is no longer needed, including:
- Account profile details (such as display name and contact email)
- Sign-in credentials and session / access tokens
- Account preferences and notification settings
- Operator account associations with your Skreen Tech login
Data that may be retained
Some records may be kept in anonymised or limited form where required for legal obligations, contract records, fraud prevention, security, or accounting. Examples:
- Payment, invoice, and accounting records for the periods required by law
- Security and audit logs needed to protect the service
- Event or media records that a venue / tenant organisation still needs to operate its own events (those organisations may act as separate controllers)
Retention periods depend on the data type and legal requirements. See our Privacy policy for more detail. Photos and AI outputs configured for short retention are typically removed within 30 days where retention applies.
Processing time
Email deletion requests are usually completed within 7 business days after we verify that the request comes from the account holder. We will confirm when the deletion has been completed.
Identity verification
- Only the account holder (or an authorised administrator for that account) may request deletion
- Requests should be sent from the email address registered on the account
- Suspicious or unauthorised requests will not be processed
Deletion is permanent
Account deletion cannot be undone. After deletion is complete, you will no longer be able to sign in with that account, and personal data tied to it will not be restored.